Supercutepets - Shipping Policy

Our fulfilment teams are currently practicing social distancing frequently, washing our hands, frequently sanitising our equipment, and making sure the products we ship are clean and safe.

Due to these protection measures that is currently taken place in all companies, there are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding.

Our estimated shipping time for non custom products (excluding custom dog collars) is 7-15 business days after it is dispatched from our warehouse.

Most orders are dispatched within 3 business days. In peak periods, please allow up to 8 business days for dispatch.

Clothing, mugs, tote bags and custom products (excluding personalised collars) will be processed and dispatched within 2-3 business days. Delivery times are:  

USA 3-4 Days, UK 3-6 Days, Canada 6-10 Days, Europe 5-10 Days, International 5-20 days.

Personalised collars are processed in 3-5 business days and the shipping time after being dispatched is 7-15 business days.

Thank you for trusting us with your business! Please don't hesitate to contact our support team at for help with your order.

*All shipping times exclude clearance/customs delays