What is your shipping rate?
Free shipping for US. For other countries, we charge a flat rate of $30.
What shipping options are available?
Shipping for U.S. addresses is via USPS Mail or FedEx which delivers in 1-4 days to most areas of the country. International orders are shipped via USPS or DHL with delivery in 3-10 business days to most areas of the world.
What is your policy on cancellations and returns?
Cancellations are allowed before an order ships, at a 20% restocking fee. Returns are allowed only for manufacturer’s defects.
How does sizing work for your collars?
Our sizing system is like this (unless otherwise noted): Size 8 will fit a pet’s neck from 4″-6″, Size 10 will fit a neck size from 6″-8″, Size 12 fits necks from 8″-10″ And so on. Just measure your pet’s neck and add two inches to come to the right size. The only exception is our large leather collars, for these collars measure the dogs neck and add 4″. When in doubt, buy the larger size!